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Corizon Health EHR Business Systems Analyst in Hanover, Maryland

About Corizon Health

By choosing a career with Corizon Health you are choosing the opportunity to truly make a difference in the health, well-being and future of the patients you serve. We take pride in being a pioneer provider of correctional healthcare.

As the Business Systems Analyst, you will ensure business needs are translated into comprehensive requirements and that new capabilities are successfully implemented across a wide range of systems and/or clinical applications including NextGen. You will plan, design, develop, and launch efficient business process flows and functional requirements for all business, financial, and operations systems in support of core business processes. A high level of communication, analysis, and problem-solving to help maximize the benefit of IT system investments and to assist in implementation of software solutions is essential in this role.

This is a full time direct position based at our Maryland Regional Office located in Hanover, MD with occasional travel.


You will

  • Chart existing business processes in order to define current business activities for the development of procedures and models.

  • Analyze requirements, policies, and customer needs against system capabilities and functions to determine gaps.

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.

  • Prototype new procedures for the purpose of enhancing business processes, operations and information process flow.

  • Work with business users and technical support to ensure appropriate test scenarios and test cases are documented for quality assurance testing.

  • Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals. Abstract up from low-level information to a general understanding, and refine/distill user requests to true business needs.

  • Participate in the deployment of new systems and/or clinical modules, upgrades, fixes and new installations.

  • Capture observed and reported existing facility processes and policies in Visio diagrams and as business requirement documentation. Create process and systems models, system design proposals, functional user specifications, diagrams and charts to provide direction where appropriate.

  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas.

  • Work with software developers and other end users to ensure technical compatibility and user satisfaction. Manage escalation procedures and ensure service levels are maintained.

  • Participate in the delivery of system and/or application training sessions for end users.

Experience & Requirements

  • Bachelor’s degree in Business Administration, Computer Science, or related field preferred.

  • 3-5 years of direct work experience in a business analysis capacity, including all aspects of process analysis, mapping, and documentation. Healthcare experience preferred. Corrections experience a plus.

  • Experience implementing and supporting Electronic Health Record (EHR) applications preferred. NextGen experience a plus.

  • Demonstrated ability to analyze problems/issues, identify patterns and recommend creative solutions to complex problems.

  • Able to contribute to a collaborative team environment. Experience supporting geographically dispersed operations preferred.

  • Must have familiarity with and understanding of support tools, techniques, and IT delivery services. Familiar with enterprise support procedures in a Service Desk setting.

  • Comprehensive understanding of Information Technology Infrastructure Library (ITIL v.3).

  • Fully proficient with Microsoft Office, Microsoft Project, Visio, VB, SQL, reporting/query tools.

  • Certified Business Analyst (CBA) preferred.

  • Occasional travel required.


  • Documentation of Department of Public Safety and Correctional Services (DPSCS) pre-employment background check.

  • Evidence of pre-hire drug screen (conducted by an independent third-party) with negative result.

  • Obtain and maintain current CPR and AED certification. Proof of on-line education and certification is acceptable.

  • PREA Certification.

  • All medical information required for Staff to meet minimal standards of health, such as Tuberculosis and Hepatitis B screening.

Not ready to apply? Connect with us for general consideration.

Corizon Health is an Equal Opportunity/Affirmative Action Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, Vietnam era veteran, or disabled Veteran status. EOE including Disability/Protected Veterans

ID 2020-6738

Job Locations US-MD-Hanover

Category Information Technology

Position Type Regular Full-time

Shift / Schedule Weekday Day

Location ID 91200