Director Operations in Lansing, MI at Corizon Health

Date Posted: 6/21/2018

Job Snapshot

Job Description

Correctional Care | Committed Careers | Corizon Health

We have an exceptional opportunity for a Director of Operations (Mental Health) to join our healthcare team at the Regional office in Lansing, MI.

Qualifications of the Corizon Health Director of Operations (Mental Health)

  • Bachelor's degree in healthcare administration or related field required.
  • Minimum of 4 years of management experience in a healthcare setting. Multi-site management experience highly desirable. Correctional healthcare experience preferred.
  • Subject to initial and ongoing security clearance requirements.
  • Mental health experience is preferred.

Job Summary of the Corizon Health Director of Operations (Mental Health)

This Director Operations (Mental Health) position will be responsible for the mental health program for sites in the Michigan contract. Implements Corizon strategies and ensures company goals and objectives are achieved in assigned sites. Directs people and monitors processes and programs across sites to achieve expected outcomes and contractual obligations, and meet or exceed client expectations. Travels to assigned facilities 50-75%; to corporate office several times/year.

Responsibilities of the Corizon Health Director of Operations (Mental Health)

  • Facilitates client understanding of connections between Corizon strategic priorities and client needs and expectations. Communicates client feedback.
  • Identifies outside Agreements that need to be closely monitored in order to be in compliance with client contract. Develops, implements, and coaches others in use of Agreement monitoring tools.
  • Implements contract data gathering tools related to client contract performance, and effectively uses data to identify solutions and make decisions. Coaches others in the collection and analysis of contract data. Directs appropriate action based on data analysis to ensure contract compliance. Recommends enhancements to contract terms.
  • Educates and coaches others in regards to contract terms, conditions and requirements. Develops a feedback mechanism to Corizon and client regarding contract management, performance and variances.
  • Develops, maintains, implements and actively participates in the Web of Influence and related activities in and across assigned sites.
  • Coaches, educates and holds site managers accountable for behaviors and practices related to client service and satisfaction and for performance against established client relations priorities, plans and metrics. Holds site managers accountable for developing and managing facility-specific operational plans.
  • Shares client feedback and companywide lessons learned regarding client relations with direct reports.
  • Understands internal and external client priorities, anticipates client needs and gives high priority to strong, quality relationships supported by implementation of Clients for Life approach to client relations. Implements and monitors Web of Influence activity.
  • Provides critical client relations information to VPO.
  • Implements contract monitoring processes across assigned sites.
  • Supports client report process. Generates meaningful custom reports using various computer applications. Creates and ensures all required reports are accurate and submitted timely.
  • Participates in and contributes to Request for Proposal (RFP) process as directed.
  • Cascades, translates and reinforces strategic priorities, targets and objectives in and across assigned sites. Incorporates Corizon's strategic direction and industry best practices when defining team solutions. Evaluates recommendations and decisions with regards to Corizon's current priorities and strategic initiatives.
  • Takes action to achieve identified goals related to strategic priority measurement processes. Reports on results/outcomes of actions taken, and identifies and communicates barriers, challenges and resources needed to achieve expected results.

Benefits offered to the Corizon Health Director of Operations (Mental Health)

  • Paid Time Off
  • Medical, Dental and Vision Insurance
  • Tuition Assistance
  • Comprehensive Onboarding

Apply online or contact Kim Burley at 517-827-3149

Corizon Health is an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, Vietnam era veteran, or disabled Veteran status.

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