Field Support Tier 2 in Topeka, KS at Corizon Health

Date Posted: 8/7/2018

Job Snapshot

Job Description

Correctional Care | Committed Careers | Corizon Health

We have an exceptional opportunity for an Field Tech Support Tier II to join our Healthcare Support Team in Topeka, KS.

Qualifications of the Corizon Health Field Tech Support Tier II

  • Associate Degree in Information Technology or equivalent experience preferred.
  • Two to five (2-5) years of Desktop Support.
  • Help Desk call tracking system, Windows XP/7/8 OS, Office 2010/2013, advanced skill set in peripheral equipment repair.
  • A+, MCP, MCSE preferred.
  • Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees of organization.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Frequent travel up to twenty-five percent (25%) to correctional facilities, regional offices, client and/or vendor sites. Subject to after-hours work to meet deadlines.
  • Support and maintain company technology equipment and IT assets with skill and precision to resolve issues the first time.
  • Install, configure, diagnose, repair and upgrade all corporate hardware and equipment while ensuring optimal performance of the equipment and personnel.
  • Troubleshoot problem areas in a timely and accurate fashion and provide recommendations for improvement to management to reduce systems and employee down time. Provide end user training and assistance where required.

Responsibilities of the Corizon Health Field Tech Support Tier II

  • Assist in fielding the incoming day to day technical support requests including; identifying, prioritization, troubleshooting, and leveraging all available resources to resolve production related issues.
  • Communicate issues to appropriate escalation groups and management as required.
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products.
  • Install, configure, test, maintain, monitor and troubleshoot end user workstation software and networking software products.
  • Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receive and respond Help Desk calls, pages and / or e-mails regarding PC and / or hardware problems.
  • Develop and promote positive customer relationships while handling requests for assistance by phone, email or via the ticketing system.
  • Track 100% of all customer encounters, research questions and issues according to department guidelines.
  • Ensure escalated tickets are resolved in a timely and efficient manner. Document each ticket with details and clarity when updating or closing according to department guidelines.
  • Recommend, schedule and perform PC, hardware and peripheral equipment improvements, upgrades and repairs.
  • Support development and implementation of new computer projects and new hardware installations.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables and respond to crises in accordance with business continuity and disaster recovery plans.
  • Assist in completion of special projects on an as needed basis within the IT Department
  • Occasional lifting of 50lbs requirements on the job to assist with incoming and outgoing equipment.

Benefits offered to the Corizon Health Field Tech Support Tier II

  • Paid Time Off
  • Medical, Dental and Vision Insurance
  • Tuition Assistance
  • 401(k) with company match
  • Comprehensive Onboarding

Corizon Health provides patients with high quality healthcare and reentry services that will reduce recidivism and better the communities where we live and work. We are dedicated to meeting the needs of the growing number of incarcerated persons with physical and mental illness and the professionals who care for them. More healthcare professionals are finding the stability and advancement they desire at Corizon Health.

Apply online or contact Monica Miller at

This position may require a background check, security clearance, and/or drug screening.

Corizon Health is an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, Vietnam era veteran, or disabled Veteran status.