Senior IT Service Desk Tech in Brentwood at Corizon Health

Date Posted: 5/10/2018

Job Snapshot

Job Description

Correctional Care | Committed Careers | Corizon Health

We have an exceptional opportunity for a Senior Service Desk Tech to join our Healthcare Support Team in Brentwood, TN!

Qualifications of the Corizon Health Senior Service Desk Tech

  • Associate Degree in Information Technology preferred or equivalent experience in lieu of degree
  • 5-7 years of Desktop Support experience
  • Help Desk call tracking system, Windows XP/7 OS, Office 2007/2010, advanced skill set in peripheral equipment repair
  • A+, MCP, MCSE preferred
  • Occasional travel up to fifteen percent (15%) to correctional facilities, regional offices, client and/or vendor sites. Subject to after-hours work to meet deadlines.

Responsibilities of the Corizon Health Senior Service Desk Tech

  • Work with end users to identify and deliver required PC service levels. Liaise with, and provide training and support to, end users and staff on computer operation and other issues. Receive and respond Level III Help Desk calls, pages, and/or e-mails regarding PC and/or hardware problems.
  • Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products. Construct, install and test customized configurations based on various platforms and operating systems.
  • Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Accurately document instances of hardware failure, repair, installation, and removal.
  • Monitor and test PC performance and provide PC performance statistics and reports. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
  • Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase. Write technical specifications for purchase of PCs, networking hardware and related products. Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Support development and implementation of new computer projects and new hardware installations. Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans. Assist in completion of special projects on an as needed basis within the IT Department.
  • Other duties as assigned.

Benefits offered to the Corizon Health Senior Service Desk Tech

  • Paid Time Off
  • Medical, Dental and Vision Insurance
  • Tuition Assistance
  • 401(k) with company match
  • Comprehensive Onboarding

Apply online or contact Michael Shabal 615-660-6760 or Michael.Shabal@CorizonHealth.com

Corizon Health provides patients with high quality healthcare and reentry services that will reduce recidivism and better the communities where we live and work. We are dedicated to meeting the needs of the growing number of incarcerated persons with physical and mental illness and the professionals who care for them. More healthcare professionals are finding the stability and advancement they desire at Corizon Health.

This position may require a background check, security clearance, and/or drug screening.

Corizon Health is an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, Vietnam era veteran, or disabled Veteran status.

IND15

Job Requirements

*Associate Degree in Information Technology preferred or equivalent experience in lieu of degree
•5-7 years of Desktop Support experience
•Help Desk call tracking system, Windows XP/7 OS, Office 2007/2010, advanced skill set in peripheral equipment repair
•A+, MCP, MCSE preferred
•Occasional travel up to fifteen percent (15%) to correctional facilities, regional offices, client and/or vendor sites. Subject to after-hours work to meet deadlines.